Laki Game Privacy Policy – How We Protect Your Data

Laki Game operates the online gaming platform accessible at lakigame.app. This Privacy Policy applies to all services offered on the platform, including PSL Betting, Baccarat, Teen Patti, Andar Bahar, Fishing Games, Ludo Games, and all associated account management and payment functions.

When you register a Laki Game account, make a PKR deposit, place a bet, or interact with any part of the platform, you are providing personal data to us. As the entity operating the platform, Laki Game is responsible for determining how that data is collected, stored, and used. This Privacy Policy tells you exactly what that means in practice.

For any questions about this policy or how your data is handled, you can contact us at support@lakigame.app. We aim to respond to all data-related enquiries within 72 hours.

The table below outlines every category of personal data that Laki Game collects, when it is collected, and whether it is required or optional.

Laki Game collects personal data for specific, legitimate purposes only. We do not collect data speculatively or build profiles of our players beyond what is necessary to operate the platform safely and fairly. The legal bases on which we process data are as follows:

• Contract performance: To create and maintain your account, process your PKR deposits and withdrawals, settle bets and game outcomes, and provide the services you signed up for.
• Legal obligation: To comply with applicable anti-money-laundering (AML) requirements, Know Your Customer (KYC) obligations, fraud prevention requirements, and any other legal or regulatory obligation applicable to the platform's operations.
• Legitimate interest: To detect and prevent cheating, bonus abuse, account fraud, and other activity that harms the platform or its players. To improve the Laki Game product experience based on aggregate usage patterns. To maintain platform security.
• Consent: To send you promotional communications about Laki Game bonuses, new games, or PSL Betting offers — but only if you have explicitly opted in to receive such communications. You can withdraw consent for marketing messages at any time.

Below is a plain-language breakdown of every way Laki Game actually uses the data we collect from Pakistani players:

• Account management: Creating your account, authenticating your identity when you log in, processing password resets, and updating your profile information.
• Transaction processing: Receiving your PKR deposits via JazzCash, Easypaisa, NayaPay, SadaPay, bank IBFT, or Visa/Mastercard. Processing your withdrawal requests to the same methods. Maintaining your PKR wallet balance.
• Game and bet settlement: Recording your bets, calculating results using certified RNG or live dealer outcomes, crediting winnings, and maintaining your bet history.
• Responsible gaming: Monitoring for patterns that may indicate problem gambling behaviour — such as unusually rapid deposit cycling or escalating loss patterns — so that we can proactively offer responsible gaming tools.
• Fraud and security: Detecting duplicate accounts, unusual login activity, payment fraud, bonus abuse, and other security threats. This includes automated and manual review of transaction and usage data.
• Customer support: Using your account and transaction history to resolve queries, disputes, or technical issues you report to us.
• Platform improvement: Analysing aggregate, anonymised usage data to understand which games Pakistani players use most, which features are confusing, and where the player experience can be improved.
• Marketing communications (opt-in only): Sending you information about Laki Game bonuses, PSL Betting promotions, new game launches, or other offers — but only if you have opted in. Opt-out instructions are included in every marketing message we send.

Laki Game does not sell your personal data to any third party, under any circumstances. We do not share your data with advertisers, data brokers, or any other organisation for commercial purposes.

There are limited situations where we are required or permitted to share your data with specific third parties:

• Payment processors: Your transaction data is shared with our certified payment gateway partners — including those that operate the Easypaisa, JazzCash, NayaPay, SadaPay, and card processing integrations — solely for the purpose of completing your deposit or withdrawal. These processors are contractually bound to process your data only for the authorised payment purpose.
• Identity verification providers: When KYC verification is required, your identity documents may be processed by a third-party verification service that is bound by contractual data processing terms. Verified identity data is not retained by the provider beyond the verification period.
• Legal authorities: If Laki Game receives a valid legal order from Pakistani law enforcement, a court, or a financial regulatory authority, we are obligated to comply. We will provide only the minimum data necessary to satisfy the order and will notify the account holder where legally permitted to do so.
• Platform infrastructure providers: Hosting, security, and analytics providers who process data on our behalf. All such providers are vetted and operate under data processing agreements that restrict their use of your data to the services they provide to Laki Game.

Because Laki Game operates entirely in Pakistani Rupees and relies on local payment infrastructure, it is worth being specific about how payment data is handled. Pakistani players understandably want to know exactly how their JazzCash, Easypaisa, or bank details are treated.

Here is precisely what Laki Game does and does not retain regarding payment information:

• We do not store your JazzCash or Easypaisa mobile wallet PIN at any point.
• We do not store full credit or debit card numbers. If you deposit via Visa or Mastercard, your card details are processed entirely by the payment gateway, not by Laki Game's own systems.
• We do retain transaction reference numbers, the PKR amount transacted, the payment method category used, the date and time of the transaction, and its outcome (successful, failed, reversed). This data is required for financial record-keeping and regulatory compliance.
• We do retain the mobile wallet number or bank account number associated with successful withdrawal requests, for the purpose of processing future withdrawal requests to the same verified account. You may update your preferred withdrawal method by contacting support.

Laki Game uses cookies and similar browser-based technologies to make the platform work properly, keep you logged in, and understand how Pakistani players use the platform. The following cookie categories are in use:

Laki Game does not use third-party advertising cookies or retargeting pixels. You will not see Laki Game advertisements following you around other websites based on your activity on our platform. You can manage cookie preferences through your browser settings at any time.

Laki Game does not retain personal data indefinitely. The table below sets out how long each category of data is kept after the relevant trigger event.

Financial transaction records are retained for seven years in line with standard financial record-keeping requirements. All other data categories are deleted or fully anonymised once the retention period expires, unless a legal hold or investigation requires otherwise.

Protecting the personal and financial data of Pakistani players is one of Laki Game's most important operational responsibilities. We implement multiple layers of security controls to protect against unauthorised access, data loss, and breaches.

• TLS encryption: All data in transit between your device and Laki Game's servers is encrypted using industry-standard Transport Layer Security. This applies to every page visit, login, deposit, and withdrawal.
• Password hashing: Passwords are stored as salted cryptographic hashes. Laki Game staff cannot retrieve your password in plain text — not your customer support team, not our engineers.
• Two-step login verification: When you access your account from a new device, a one-time PIN is sent to your registered Pakistani mobile number for confirmation.
• Access controls: Internal access to player data is restricted on a strict need-to-know basis. Only a small number of specifically authorised personnel can access player account data, and all such access is logged.
• Fraud detection: Automated systems continuously monitor transactions and account activity for anomalous patterns that may indicate attempted fraud or account compromise.
• Regular security reviews: The Laki Game platform undergoes periodic security audits and penetration testing conducted by independent security professionals.

As a Laki Game player, you have the following rights regarding your personal data. You can exercise any of these rights by contacting support@lakigame.app with your registered mobile number and a description of your request.

We will respond to all data rights requests within 30 calendar days. Complex requests may take up to 60 days, in which case we will notify you of the extended timeline. Identity verification will be required before any data rights request is processed.

Laki Game is strictly an adults-only platform for users aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes an age declaration, and we conduct age verification for accounts exceeding defined transaction thresholds.

If we become aware that a Laki Game account was registered by a person under 18, we will immediately close the account, return any deposited PKR balance, delete all associated personal data as quickly as legally possible, and investigate how underage access occurred so that we can prevent it in future.

If you believe a minor has registered a Laki Game account, please contact us at support@lakigame.app immediately. We treat such reports as urgent and will investigate within 24 hours.

Laki Game may update this Privacy Policy from time to time. When material changes are made — those that meaningfully affect how your data is collected or used — we will notify registered players via the mobile number or email address on their Laki Game account before the changes take effect.

Minor updates, such as clarifications to existing language that do not change the substance of our data practices, will be published on this page with an updated effective date, without individual notification. The current version of this policy is always available at lakigame.app/privacy-policy.

Continuing to use Laki Game after a policy update constitutes acceptance of the revised Privacy Policy. If you do not agree with any material changes, you should stop using the platform and close your account by contacting support@lakigame.app.

If you have any questions, concerns, or requests relating to this Privacy Policy or how Laki Game handles your personal data, please get in touch:

• Email: support@lakigame.app
• Subject line for data requests: "Privacy Request – [Your Registered Mobile Number]"
• Response time: Data rights requests responded to within 30 days. General privacy questions within 72 hours.

Please include your registered Pakistani mobile number in all privacy-related communications so we can locate your account and verify your identity before processing the request.